The E-Com Clinic
Clinic open · Taking a few new stores each weekTriage priority: founders who decide

Conversion · Order value · Subscriptions — for founder-led e-commerce

For brands that want to scale hard & move fast.

I find exactly where your store is losing sales, then fix it in weeks, not quarters. You work directly with the person doing the work: no account managers, no seven-meeting approval chains.

Free · I shop your store like a first-time visitor · You get the recording and every leak ranked by cost

01 — Symptoms

Your store is losing money right now. Quietly.

Here’s a typical supplement store, seen by a first-time visitor on their phone. It looks fine. Keep scrolling and follow them from the home page to the cart.

Leaking· Home page
Bills dropped while you scrolled 0000
Page 1 of 6 · Home, first screen

The first screen says nothing.

A generic promise, nothing that sets you apart, and no proof. No reviews, press or studies.

Page 2 of 6 · Mobile menu

The menu lists products, not outcomes.

Too many generic categories. People shop for “sleep better” or “more energy”, not “minerals”.

Page 3 of 6 · Collection

The collection is a maze.

A bare title, no filters, and the same product listed again and again instead of once with variants.

Page 4 of 6 · Product page

The product page doesn’t sell.

Photos show a bottle, not a result. Nothing justifies the price, and no guarantee sits under the button.

Page 5 of 6 · Subscribe & bundles

Subscribe for… 10% off?

No reason beyond a discount, no idea when you’ll run out, and bundles that never show their value.

Page 6 of 6 · Cart

The cart fumbles the finish.

Clutter instead of one clear step to checkout. No free-shipping progress, no add-ons, no subscribe upgrade.

Treatment

Found. Ranked. Patched.

18 leaks on 6 pages. The Store Diagnostic finds yours, ranks them by cost, and we close the worst first.

Book my free store diagnostic

You just watched 0 bills fall. A real store doesn’t show you the count.

Traffic×Conversion×Order value×Retention=Revenue I treat the last three, so every ad dollar you already spend works harder.

02 — Second opinion

Agencies are built like hospitals. I run a trauma bay.

An agency has to fund an office, a sales team, managers who manage you, and a bench of staff waiting for the next project. That’s what your retainer pays for, and most of it never touches your store. When projects dry up, the payroll doesn’t, so every client also covers the quiet months.

I don’t have any of it. You pay for the work.

The agency way
The clinic way
Who you talk to
AgencyAn account manager who relays messages to the people doing the work
ClinicThe person doing the work. Every time.
Time to start
AgencyDiscovery calls, proposal rounds, SOW, a kickoff next month
ClinicWe decide on the call. Treatment starts that week.
Specialists
AgencyWhoever happens to be on payroll and free
ClinicThe best available expert for this exact job, per project
Output
AgencyDecks, status reports, meetings about meetings
ClinicChanges live on your store, measured in revenue
What they need from you
AgencyWeeks of approvals and stakeholder alignment
ClinicOne decision-maker and a fast yes or no

Faster. Better. Leaner. No bloat means you don’t have to pick two.

03 — The care team

One doctor. The right specialist on call.

I do most of the work myself: the diagnosis, the strategy, the offer, the pages, the tests. When your case needs a specialist, I bring in a hand-picked freelancer from my network for exactly as long as the job takes.

So you get the best available person for each part of the job, not whoever an agency has free this week. Nothing waits in a queue, and you never pay for a bench.

Who’s operatingHi, I’m Rico.

[One or two lines on your background: years in e-commerce, the kinds of stores you’ve worked on, a result you can name.]

Duty rosterCase: your store
Attending · single point of contact Me, the e-com doctor

Strategy · CRO · offers · AOV · subscriptions · testing · delivery. I own the outcome.

  • Shopify developerOn call
  • DesignerOn call
  • CopywriterOn call
  • Retention / emailOn call
  • AnalyticsOn call
  • Photo / videoOn call
On call = brought in per project, only when your case needs them.

04 — The equipment

A scalpel doesn’t make you a surgeon.

AI is a big part of how one person outpaces a whole agency, and I use it openly. But hand the same tools to someone without the experience to aim them and you get a very confident, very generic store: the same forty “best practices” everyone else copied. The speed comes from the tool. Knowing where to cut comes from having worked on a lot of stores.

The scalpel (AI) — speed

  • Reads reviews, session recordings and analytics in hours, not weeks
  • Drafts copy, test ideas and page builds at speed
  • Handles the grunt work, so none of it lands on your invoice

The surgeon (me) — judgement

  • Knows which of forty “best practices” will actually move your numbers
  • Spots the leak a first-time visitor feels but can’t name
  • Decides what to fix first, what to test, and what to leave alone

Can’t you just ask ChatGPT? You’ll get the scalpel: a long list of plausible fixes. You won’t get the diagnosis: which three matter for your store, in what order, and which ones would quietly break your checkout. That’s the part you’re hiring.

05 — Your free store diagnostic

The Store Diagnostic.

You can’t see your store the way a new customer does. You know it too well. So I become that stranger.

I land on your store as a first-time visitor who has never heard of you, and I try to buy. Every moment of doubt, confusion or friction, from the first screen to checkout, gets recorded and ranked by what it’s likely costing you.

  • A screen recording of my first visit, with my commentary
  • A leak map: every problem, ranked by what it costs
  • The three fixes I’d make first
  • One call to decide what happens next
FreeYours to keep, whatever you decide.
Protocol SD-01The E-Com Clinic · free store diagnostic
01
Intake · you · 60 secondsSend me your store

URL, a few basics, and whether you can say yes on the call. That’s it.

02
Examination · meI shop it like a stranger

A recorded walk-through of my first visit, plus a leak map ranked by what each problem is likely costing you.

03
Consultation · us · one callWe decide

We go through the biggest leaks together. You leave knowing exactly what to treat first, whoever does it.

On the call I tell you what I’d fix first, what it costs and when it ships. If it makes sense, we start that week.
No store access neededRico · The e-com doctor

06 — Read the label before booking

Not for everyone. On purpose.

Contraindicated

Do not book if…

  • You need to “loop in” four people before anyone can say yes.
  • You want a 40-page strategy deck before a single thing ships.
  • You’re collecting quotes to pick the cheapest one.
  • You think a slow “maybe” is safer than a fast decision.
  • You’re happy with how your store converts. (Genuinely: good for you.)
Indicated

Book right now if…

  • You’re the founder, or you can sign off without asking permission.
  • You’d rather fix a leak this month than debate it next quarter.
  • You judge a partner by revenue recovered, not hours billed.
  • You make decisions on the call, and you expect the same from me.
  • You’re already doing well, and you want the next level, fast.

07 — The waiting room

The most expensive room in your business is the waiting room.

Every week spent “evaluating options” is a week your store keeps leaking at full price. Put in your own numbers. They never leave your browser.

Monitor · revenue at riskLive
$100k
6 weeks
Average result · 35% lift Left on the table every month $35,000 While you decide (6 weeks) $48,462
Conservative · 10% lift Left on the table every month $10,000 While you decide (6 weeks) $13,846

$1,151 a day, every day the fix isn’t live.

Stop the waiting

35% is the average lift in revenue per visitor my clients achieve; 10% is a conservative case. Both assume your traffic stays the same. Illustrative arithmetic, not a promised result.

08 — Patient intake

Find out what your store is costing you.

Tell me where to look. I run every diagnostic myself, not a junior and not a bot, so I only take on a few each week. You’ll hear back fast.

0160 seconds to fill in02I record your diagnostic03One call. You decide.
New patient intake
Can you say yes on the call?

Free · No newsletter · No drip sequence · No “just checking in”

09 — Patient FAQ

Questions, answered fast.

Is the store diagnostic actually free?

Yes. No card, no catch. It’s the fastest way for you to see how I think, and for me to see if your store has leaks worth fixing. If it doesn’t, I’ll tell you: clean bill of health.

Do you need access to my store?

Not for the diagnostic. I only look at what a first-time customer sees. If we work together, I’ll ask for access then.

What happens after the call?

If we’re a fit, you leave the call with a clear scope and price, and work starts that week. If not, you keep the recording and the leak map. No follow-up sequence.

Why only founders and decision-makers?

Because speed is the whole point. If every decision needs three more meetings, the leaks stay open for months, and neither of us wins. I work best with people who can say yes or no on the spot.

What if I don’t hire you after the call?

You keep the recording and the leak map. Treat it yourself, hand it to your team, or come back later. No hard feelings, no follow-up spam.

You use AI. Can’t I just do this with ChatGPT?

You can get a generic CRO checklist. What you can’t get is someone who knows which three things on it matter for your store, in what order, and how to ship them without breaking what already works. A scalpel doesn’t make you a surgeon: AI makes me faster, it doesn’t replace judgement.

How can one person work faster than an agency?

No handoffs, no internal approvals, no account layer. I do most of the work myself and call in hand-picked specialists only when a project needs them. Fewer people in the loop means fewer places for work to wait.

Are you an actual doctor?

No. My patients are online stores, and my prescriptions are for conversion rate, order value and subscriptions. The bedside manner is real, though: straight answers, no jargon.

Which platforms do you work with?

[YOUR PLATFORMS, e.g. Shopify / Shopify Plus]